Skip to content
Effectuez une recherche pour en savoir plus sur les produits et solutions InterSystems, les offres d'emploi, etc.

Finding a Better Customer Experience in Your Provider Directory

4 Considerations to Create a Better Provider Directory

First impressions count. Unfortunately for healthcare, the journey often starts with one of the thorniest digital touchpoints for payers to manage: the provider directory. Each directory error threatens member satisfaction and business operations. And with a 25% turnover of provider rosters annually, the risk of inaccuracy is high, says Lynda Rowe, Senior Advisor, Value-based Markets, InterSystems.

Yet this shortcoming persists even as online retailers, airlines, and banks deliver personalized recommendations before a customer knows they need them. Consumers simply expect better.

So, can health plans turn this stumbling block into a digital front door to better experiences and care? Experts think so. Here are four key points to help insurers transform their provider directory.

1 - The new healthcare landscape adds complexity to provider directories

Creating a single source of truth for provider data can be a monumental task. Low-quality information is rife, mergers and acquisitions create data silos, and the healthcare ecosystem’s rapid evolution generates new challenges daily.

2 - Inaccuracies create barriers to care, frustrate customers, and disrupt processes

Mistakes are costly. About 42% of location entries contain an error that limits access to care, Rowe says. And out-of-network physicians regularly meet with patients who booked an appointment only because of provider directory shortcomings.

For health plans and providers, the errors can disrupt claims, billing, and referrals. Inaccuracies also hamper research, analytics, and processes. The newly passed No Surprises Act, meanwhile, raises the financial risks of mistakes.

The solution: Establish a data management strategy that leverages technology and people. By identifying sources of clean data, explaining data management strategies with partners, and allowing providers to update their own information, payers may build stronger, up-to-date provider directories.

3 - The digital experience should treat each patient as a person

Digital experiences have become key differentiators since the pandemic pushed more of the healthcare journey online. They can help enhance relationships among members, providers, and payers.

Provider directories can support this mission and break down barriers to care. Access to accurate information that includes social context, for example, can help members find care that suits their needs — an important step toward cultural sensitivity, diversity, and inclusion.

4 - Healthcare does not exist in a vacuum

But remember: Seamless services from consumer-technology giants have shaped expectations of digital offerings. Customers want convenience and transparency when making big healthcare and financial decisions online.

Creating a streamlined and accurate provider directory opens the door to better member experiences — and that’s vital for their health and your business.

Learn how to enhance the continuum of care, starting with the provider directory.

Autres Ressources Que vous Pourriez Apprécier

31 Oct 2024
BLOOR Research Opinion Article
This article from UK Analyst Bloor Research recognises the capabilities and advantages of InterSystems IRIS data platform as an "innovative and powerful data management platform" and it’s Smart Data Fabric capabilities offering a market differentiator.
30 Oct 2024
A Benchmarking System to Spark Companies to Action
Download the Report
23 Oct 2024
Market Note
This report explores how advancements in AI, including large language models and natural language processing, are revolutionizing every aspect of capital markets, from trading strategies to compliance and portfolio management.
22 Oct 2024
Fact Sheet
Unified Data has the Power to Transform
16 Oct 2024
Migration Options for Application & Solution Providers
Migrating InterSystems IRIS® and InterSystems IRIS for Health™ from on-premises to the cloud offers many advantages for Application Providers and Solution Providers. These advantages include simplified operations, access to flexible resources, and enhanced resilience. Companies no longer need to worry about the physical constraints and expenses associated with maintaining on-prem infrastructure, such as power and space requirements and expensive computer hardware.
16 Oct 2024
TabbFORUM’s Market Structure Wave
In this edition of TabbFORUM’s Market Structure Wave video series, InterSystems Irene Galperin, Senior Advisor, Financial Services, discusses how firms in the capital markets have been investing and experimenting with AI, particularly most recently with the advent of ChatGPT. In this interview, conducted by TABB Group CEO Bruce Morris, Irene offers several use cases and explains that data is at the core of implementing AI, as data needs to be "high quality and consistent," essentially "AI-ready."
10 Oct 2024
Get Your Data AI-Ready and Simplify Development and Deployment
Unleash the power of AI in healthcare with InterSystems solutions for seamless FHIR integration and development.
04 Oct 2024
Product Fact Sheet
InterSystems Data Fabric Studio is an essential element of a modern data strategy required to enable growth, optimize business reporting, reduce risk, and support compliance for any firm in the financial services industry.
30 Sep 2024
Video Overview
InterSystems OMOP is a cloud-based software-as-a-service designed to streamline healthcare research by automating the integration and transformation of clinical data into the OMOP format. This solution simplifies the creation of research data repositories and ensures easy data ingestion, transformation, and secure storage, accelerating the discovery of actionable insights and innovations in healthcare.
20 Sep 2024
Découvrez la recherche vectorielle : la technologie qui change la donne et qui alimente l'IA et l'apprentissage automatique. Découvrez comment il fonctionne et transforme la recherche de données avec InterSystems IRIS.

Passez à l'étape suivante

Nous serions ravis d'échanger avec vous. Remplissez les champs suivants et nous vous recontacterons.
*Champs obligatoires
*Champs obligatoires
*Champs obligatoires
*Champs obligatoires
** En cochant cette case, vous consentez à recevoir des actualités, des mises à jour et toute autre information à objectif marketing liés aux produits et événements actuels et futurs d'InterSystems. En outre, vous consentez à ce que vos coordonnées professionnelles soient saisies dans notre solution CRM hébergée aux États-Unis, mais conservées conformément aux lois applicables en matière de protection des données.