Skip to content
Busque para obtener información sobre los productos y soluciones de InterSystems, las oportunidades de carrera y más.

Finding a Better Customer Experience in Your Provider Directory

4 Considerations to Create a Better Provider Directory

First impressions count. Unfortunately for healthcare, the journey often starts with one of the thorniest digital touchpoints for payers to manage: the provider directory. Each directory error threatens member satisfaction and business operations. And with a 25% turnover of provider rosters annually, the risk of inaccuracy is high, says Lynda Rowe, Senior Advisor, Value-based Markets, InterSystems.

Yet this shortcoming persists even as online retailers, airlines, and banks deliver personalized recommendations before a customer knows they need them. Consumers simply expect better.

So, can health plans turn this stumbling block into a digital front door to better experiences and care? Experts think so. Here are four key points to help insurers transform their provider directory.

1 - The new healthcare landscape adds complexity to provider directories

Creating a single source of truth for provider data can be a monumental task. Low-quality information is rife, mergers and acquisitions create data silos, and the healthcare ecosystem’s rapid evolution generates new challenges daily.

2 - Inaccuracies create barriers to care, frustrate customers, and disrupt processes

Mistakes are costly. About 42% of location entries contain an error that limits access to care, Rowe says. And out-of-network physicians regularly meet with patients who booked an appointment only because of provider directory shortcomings.

For health plans and providers, the errors can disrupt claims, billing, and referrals. Inaccuracies also hamper research, analytics, and processes. The newly passed No Surprises Act, meanwhile, raises the financial risks of mistakes.

The solution: Establish a data management strategy that leverages technology and people. By identifying sources of clean data, explaining data management strategies with partners, and allowing providers to update their own information, payers may build stronger, up-to-date provider directories.

3 - The digital experience should treat each patient as a person

Digital experiences have become key differentiators since the pandemic pushed more of the healthcare journey online. They can help enhance relationships among members, providers, and payers.

Provider directories can support this mission and break down barriers to care. Access to accurate information that includes social context, for example, can help members find care that suits their needs — an important step toward cultural sensitivity, diversity, and inclusion.

4 - Healthcare does not exist in a vacuum

But remember: Seamless services from consumer-technology giants have shaped expectations of digital offerings. Customers want convenience and transparency when making big healthcare and financial decisions online.

Creating a streamlined and accurate provider directory opens the door to better member experiences — and that’s vital for their health and your business.

Learn how to enhance the continuum of care, starting with the provider directory.

Otros recursos que puede disfrutar.

Sep 18, 2024
Descubra qué es una base de datos relacional, sus características principales y por qué es crucial para su empresa. Conozca sus ventajas, los sistemas más utilizados y su comparación con otras bases de datos
Sep 18, 2024
Una estructura de datos moderniza la gestión de datos, simplificando el acceso, la transformación y la armonización de datos para diversas aplicaciones empresariales.
Jul 29, 2024
Forrester Research
InterSystems es reconocida como "Strong Performer", proporcionando un "data fabric integral para soportar cualquier caso de uso a escala".
Jul 26, 2024
Harris Associates
Con la implementación de InterSystems Smart Data Fabric, Harris Associates rompe los silos de datos y reduce el tiempo necesario para tomar decisiones empresariales fundamentadas.
Apr 12, 2024
Mejora de la atención al ciudadano gracias a la visibilidad de la cadena de abastecimiento y a un mayor apoyo a la toma de decisiones basado en IA/ML
Las agencias gubernamentales se comprometen con las cadenas de suministro desde múltiples perspectivas, entre ellas:
Apr 12, 2024
Registro asistencial unificado
Fundación para el Avance de la Salud Digital para una Mejor Comprensión y Atención
Apr 12, 2024
Índice de pacientes
La única fuente de información veraz sobre la identidad y los datos demográficos de las personas
Aug 02, 2023
Forrester Research
Las plataformas de datos multimodelo aceleran el despliegue de nuevas aplicaciones y conocimientos
Aug 02, 2023
Bloor Research
Premio Bloor Gold Mutable 2024 Por Andy Hayler - Líder de Práctica, Datos como Activo InterSystems y Data Fabric¿Por qué debería interesarle?
Jul 05, 2023
Forrester Research
InterSystems se posiciona como una empresa de gran rendimiento en The Forrester Wave™: gestión de datos para análisis , Q1 2023

Dé el siguiente paso

Nos encantaría hablar. Rellene algunos datos y nos pondremos en contacto con usted.
*Campos obligatorios
Highlighted fields are required
*Campos obligatorios
Highlighted fields are required
** Al seleccionar "sí", usted da su consentimiento para que se le contacte para noticias, actualizaciones y otros fines de marketing relacionados con productos y eventos actuales y futuros de InterSystems. Además, usted da su consentimiento para que la información de contacto de su empresa se introduzca en nuestra solución de CRM que está alojada en Estados Unidos, pero que se mantiene de acuerdo con las leyes de protección de datos aplicables.