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Helping Make a Healthier Future for Our Veterans

InterSystems / VA Relationship

Supporting Complex Care

Veteran healthcare can be complex, and their health records are often scattered across several points of care. To provide the best care, providers need medical histories aggregated from Veterans Affairs Medical Centers (VAMC), military treatment facilities, and community care providers.

To address this information sharing challenge, we are working with Veterans Affairs (VA) and our partners to implement InterSystems based solutions across VA.

nurse assisting veteran walking down hallway

A complete picture of every patient with VDIF

Veterans Data Integration and Federation (VDIF) is one such project. It aggregates and normalizes clinical data across Veterans Health Administration System electronic health records.

With VDIF, clinicians can access a Veteran's entire medical history or just relevant parts from a single view. They can stay focused on their patients, rather than sifting through multiple sites to find the clinical data they need.

VDIF’s aggregated, longitudinal health record enables veterans to take their entire care history with them outside Veterans Administration medical centers — for care at a private hospital, for example.

This is a realization of the 2018 MISSION Act and Veterans Access, Choice, and Accountability Act of 2014, laws that streamline Veteran access to healthcare from outside providers.

VDIF also:

  • Gives other applications in the VA healthcare system access to data in support of new and emerging requirements
  • Connects over 130 instances of VistA (EHR), 172 VA medical centers, 1074 outpatient clinics, 300K global facilities, 320K healthcare professionals, and over 14M Veterans
  • Processes 1.4B transactions/month
  • Supports 700k users
  • Is hosted in the VA Enterprise Cloud (in the AWS GovCloud)

VDIF Results

1.4B
Transactions processed per month
700K
Users supported

Reducing wait time by 75% for care referrals outside VA: CCRA

Led by federal solution integrator Cognosante, Community Care Referral and Authorization (CCRA) is an enterprise-wide program used to generate timely referrals and authorizations for Veterans receiving care in their communities, outside of VA.

CCRA integrated with InterSystems technology into a broader solution and streamlined and automated what was a largely manual and slow process. It has reduced Veterans’ wait times for a referral from over a month to just under a week.

Since 2020, 3.5M Veterans have been able to access care outside the VA.

CCRA Results

75%
% Reduction in wait times for Veterans
600K+
Number of referrals handled every month
20+
Number of VA care coordination systems integrated by CCRA

The Core EHR: VistA

VistA, built on InterSystems IRIS for Health, is VA’s legacy hospital information system providing clinical, financial and logistics capabilities. VA operates 130 different instances of VistA, each modified to address the needs of specific populations of Veterans.

VistA supports:

  • 9M Veterans
  • 1.8M clinical encounters
  • 1,074 outpatient clinics
  • Many apps, including VistA imaging, BCMA, and more
  • >1.8M clinical encounters per day
  • 320K clinical users/daily
  • 1.2M total provisioned users

VistA supports:

9M
9M Veterans per year
1.8M
1.8M clinical encounters
1,074
1,074 outpatient clinics

Recognized for innovation and impact on care

VA has received industry accolades for VDIF and CCRA. In June 2022, VDIF was awarded the 2022 FedHealthIT Innovation Award for its impact on improving Veteran care. The CCRA program was awarded the 2021 FedHealthIT Innovation Award and was the winner of the 2021 Government Program/Project of the Year presented by the Washington Exec Pinnacle Awards.

— George Hou, head of solutions for the Department of Veterans Affairs at InterSystems

The InterSystems Difference

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We Bring the Processing to the Data
Our approach means less moving of data.  That means less potential for data errors, faster processing, greater security, and lower costs.
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Easy to Learn, Easy to Use
InterSystems technologies are designed so users can quickly and easily create and maintain a smart data fabric.
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Unique Architectural Approach
Our integrated, interoperable, multi-model, multi-lingual engine provides the highest performance and resiliency with the lowest TCO.
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Fast Time to Value
Our industry-specific solution bundles allow users to quickly realize the benefits of a smart data fabric.
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Industry-Leading Support
We're focused on making our customers successful and ready for any challenge, which is demonstrated by some of the highest customer satisfaction ratings in the category.
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Powering the World’s Most Important Applications
Our software powers mission-critical applications in nearly every industry — from healthcare and financial services to supply chain and space exploration.

InterSystems & VA Partnership

Nov 17, 2020
The US Department of Veterans Affairs (VA), transitioned from a 40-year old, internally developed EMR system to a new commercial off-the-shelf system powered by InterSystems HealthShare.
Nov 08, 2021
Top ranking for HealthShare Unified Care Record and TrakCare EHR in the 2025 Best in KLAS Awards -Global Software Report
Jul 08, 2020
To streamline care for the nation’s veterans, the VA has launched VDIF EP (Veterans Data Integration and Federation Enterprise Platform), to produce a longitudinal patient record by aggregating and normalizing clinical data across its existing electronic medical record systems, enabling interoperability.
Nov 12, 2020
HealthShare Managed Solutions
Active in all 50 states, the eHealth Exchange is the largest query-based, health information network in the country. As they grew, they needed an enterprise solution to connect their massive network, and turned to InterSystems. Executive Director Jay Nakashima explains.

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