CUSTOMER: Rathbone Brothers Plc
CHALLENGE: Manage and secure high volumes of data while maintaining regulatory compliance.
OUTCOME: InterSystems data platform enables data security and compliance with increasingly rigorous regulatory and internal and external audit requirements.
The role of the IT department in modern financial services organizations involves a difficult balancing act.
On the one hand, departments must manage and secure high volumes of data while complying with increasing regulation. On the other, they must provide front-end innovation that enables differentiation in a highly competitive marketplace.
Rathbone Brothers Plc (Rathbones), one of the United Kingdom’s leading providers of investment management services, has been able to meet these challenges and provide a platform for expansion through its deployment of InterSystems data platform, an extremely fast and massively scalable database system.
A Need to Replace Inflexible Legacy Systems
Rathbones first used InterSystems technology a number of years ago when it decided to modernize its legacy back-office operations. “InterSystems data platform proved to be a real step forward for us in a number of ways,” explains Mark Cummins, Head of IT, Rathbones. According to Cummins, this move also gave users greater access to the valuable data previously locked within an old database supporting Rathbones’ back-office system.
“For the first time we were able to give them direct SQL query tools to create their own bespoke reports,” he says.
A Platform for Innovation
Today, InterSystems technology is a vital component in Rathbones’ ongoing drive to provide a highly personalized service to customers, which underpins the company’s entire business ethos. According to Cummins, “The Rathbones philosophy is simple. We build our success and reputation on our commitment to superior client service.”
Much of this effort depends on the ability of the IT department to provide advanced administration and information systems. To this end, Cummins and his team have used the rapid application development capability within InterSystems data platform to deliver a front-office system that provides invaluable support to Rathbones’ investment managers, helping them to manage their clients as individuals with unique requirements and goals rather than a onesize-fits-all model based on the client’s risk profile. This required the front-office system to be tightly integrated with a number of operational systems, putting all the required information at the investment managers’ finger tips in real time.
“This was a landmark moment in the history of our IT systems,” says Cummins. “We were able to create an innovative system that enables our investment managers to focus on providing our clients with the truly tailored service that we are renowned for.”
Christopher Norton, U.K. Managing Director, InterSystems adds that this has been one of the most pleasing aspects of the association from his perspective: “We are delighted by the full use that Rathbones makes of our technology as its primary operational database for its financial systems, especially as it provides InterSystems with the opportunity to make a measurable difference to the service that Rathbones provides to its customers.”
Coping With Increasing Demands and Challenges
Like all companies in the financial services industry, Rathbones has recently experienced a significant increase in regulation in its key U.K., European, and U.S. markets. This has presented a challenge for Cummins, but one that he has been able to meet successfully using InterSystems data platform.
“The extensive security features and the granularity with which they can be configured have enabled us to secure our client data and comply with increasingly rigorous regulatory and internal and external audit requirements,” he explains.
Concurrent with the need to deal with regulation, Rathbones has also experienced increased demand from its investment managers for sophisticated tools to manage client investments, putting further pressure on the company’s IT department.
“Tools such as Performance Measurement, Attribution Analysis, and Asset Allocation Modelling are extremely processor – and disk–intensive and place heavy demands on the underlying database and hardware infrastructure,” says Cummins.
Using advances in storage technology, InterSystems has easily kept pace with these demands.
“A few years ago we moved to solid state disks for the key transaction functions,” says Cummins. “This has given us another jump in speed for the InterSystems-based systems – we were absolutely astounded by the performance gains which, depending on the application, ranged from 3x to 55x. As a result we’ve been able to develop real-time analytical and modeling tools for our investment managers, which would have been unthinkable a few years ago. The performance, scalability, and reliability of InterSystems data platform enable us to improve the way we work in a highly cost-effective way.”
Scalability and Performance That Support Future Growth
Rathbones has been in business for nearly three centuries, but its recent growth has been unprecedented.
“Over the past 10 years, we have been particularly successful in meeting the needs of our clients and have grown rapidly as a result,” says Cummins.
He adds that InterSystems has a number of key attributes that have helped to support this expansion. It has also helped Rathbones keep pace with a constantly changing technology landscape. “As we have grown, InterSystems data platform has grown with us,” he explains. “For example, we’ve recently faced challenges with integrating an increasing number of systems. Thankfully, we’ve found that InterSystems data platform’s scalability and performance make it ideally suited as the hub serving our internal and external data interface needs.”
With impressive financial results, Rathbones has every opportunity to grow further in the coming years. This is likely to bring further technology challenges for Cummins and his team, but with InterSystems, Cummins feels assured that he has the platform to support the company’s ambitions for years to come.
“No matter how quickly things have moved, InterSystems has helped us evolve our systems organically, and in ways that have helped us serve our clients more effectively,” he concludes. “That’s why InterSystems forms a key plank of our investment systems IT strategy, both now and for the foreseeable future.”
About Rathbones
Rathbone Brothers Plc, through its subsidiaries, is one of the United Kingdom’s leading providers of investment management services for private clients, charities, and professional advisers. Founded in 1742, Rathbones has 12 offices in the United Kingdom and Jersey, employs 190 experienced investment professionals, and has more than 35,000 clients.
