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COVID-19 Update

COVID-19 Update

Mar 12, 2020

March 12, 2020 - COVID-19 Update

In light of the COVID-19 situation worldwide, InterSystems is working to ensure continuous support for our customers, promote the health and well-being of our employees, and protect the communities where we live and work. Please view our statement. In addition, we have also established a special email address, , should you have any questions or concerns. ( Please note: special email address no longer works and any inquires can be emailed to support@intersystems.com)

As we have for 41 years, we stand by our commitment to customers and are prepared to support you during this challenging time.

Latest Alerts & Advisories

Product Alerts & Advisories

InterSystems Security Public Notification

InterSystems has addressed security vulnerabilities that impact Web Gateways and CSP Gateways for InterSystems IRIS, InterSystems IRIS for Health, HealthShare, HealthShare HealthConnect, TrakCare, Caché, and Ensemble. Remediation steps and additional guidance documentation are available from the InterSystems Worldwide Response Center (WRC). Please reference “SVR2024A” when discussing this notice. For assistance with remediation contact your Application Provider or InterSystems Worldwide Response Center.

Product Alerts & Advisories

Alert: Database Corruption with Multi-Volume Databases after Truncation

InterSystems has corrected a defect that can cause database corruption or errors with multi-volume databases under extremely rare circumstances. Only databases that have been truncated are at risk.

Risk & Safety Alert HS2024-03: Multiple Alerts for InterSystems IRIS for Health, HealthShare Health Connect and HealthShare Solutions

There are four alerts in the HS2024-03 Alert Communication. A summary of each alert is shown below. Details for each alert are contained in the linked document.

Product Alerts & Advisories

Advisory: VMware vSAN Data Consistency Errors

Broadcom recently announced a problem that can cause data consistency errors in database applications. The Broadcom article is available here:

Product Alerts & Advisories

Advisory: License Enforcement Changes – REST and SOAP

Beginning with the release of InterSystems IRIS® data platform 2022.3, InterSystems corrected the license enforcement mechanism to include REST and SOAP requests. Due to this change, environments with non-core-based licenses that use REST or SOAP may experience greater license utilization after upgrading. To determine if this advisory applies to your InterSystems license, follow the instructions in the FAQ linked below.

Product Alerts & Advisories

Alert: SQL Query using “NOT %INLIST” fails to return results

InterSystems has corrected an issue that can cause a small number of SQL queries to return incorrect results. See below for the specifics on impacted queries.

Product Alerts & Advisories

Alert: Upgrades fail for HealthShare Health Connect instances not licensed for HL7® FHIR®

InterSystems has encountered a defect that causes some upgrades of HealthShare® Health Connect to fail. This only affects instances that are not licensed for the use of FHIR® and that have interoperability-enabled namespaces. Under these conditions, the upgrade fails with an error.

Product Alerts & Advisories

Advisory: AIX Memory Leak

In evaluating an IBM Support notification, InterSystems has determined a potential impact for our customers. The notification in question is:

Product Alerts & Advisories

Alert HS2024-limited: InterSystems IRIS for Health, Health Connect & HealthShare Solution Alert for Customers who Received an Ad Hoc Correction for HSIEO-8613

There is 1 alert in the HealthShare HS2024-limited Alert communication. An alert summary for the issue is shown is in the table below. Details for the alert are contained in the attached document: HS2024 Limited Communication.

Product Alerts & Advisories

Alert HS2024-02: Multiple InterSystems IRIS for Health, Health Connect & HealthShare Solution Alerts

There are 2 alerts in the HealthShare HS2024-02 Alert communication. An alert summary for each issue is shown is in the table below. Details for each alert are contained in the attached document: HS2024-02-Communication.

View All Alerts & Advisories

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