Supporting customers requiring a rapid scaling of their ability to adapt to changing behaviours & supply chain shortages
Recent years have seen eCommerce demands accelerate rapidly.
Impacted by the onset of the pandemic and subsequent global lockdowns, long-standing InterSystems partner, M-Tech, needed to support customers requiring a rapid scaling of their ability to adapt to changing customer behaviour, overcoming supply chain shortages, and navigating the uncertain landscape.
M-Tech’s ERP software application AMO, underpinned by the InterSystems IRIS data platform, powers the growth of online retail businesses offering capability for stock-buying to warehouse pick, pack and dispatch transactions, sales order processing, EPOS, content management, marketing data capture, along with full accounting functionality that includes purchase and sales ledger.
During the highest peak of demands, AMO customers were able to analyse patterns in data that identified the most effective options to split and pick orders economically to alleviate backlogs during supply chain disruption, with dashboards that displayed different scenarios and their predicted outcomes.
Based on this insight, product could be reallocated from orders that could not be shipped to one set of their customers, enabling improved delivery for others.